The best leader I’ve ever worked for broke the first promise he ever made to me. The story took quite a while to play out, so I’ll be posting this one in two parts. If you get nothing else out of these next two posts, they should at least remind you that even great leaders make mistakes. I’m sure that shocks no one.

But why is it, then, that those of us who have chosen the path of leadership want to seem infallible?

One of the most important things I’ve learned throughout my career is that even the most brilliant, eloquent, and headstrong leaders are hopelessly lost more often than they like to admit. That’s what makes it hard to live up to the standards we set for ourselves. Taking the path of less resistance and sticking with the status quo is a tempting option when faced with making a tough choice and standing against all odds just to maintain your integrity. Especially when there’s no guarantee you’ll make the right choice. Even more so when there’s not really any danger of your decision being second-guessed… because you’re doing what anyone else would do, right?

Back to the story…

Nick, our new manager, showed up and gave us a quick and dirty rundown. His philosophy was simple: we were one team; his team. Any decision we made out on site whether right or wrong was a decision he would support. He made it clear, however, that if we were wrong we would go into an isolated office somewhere and have “words.” But he would always have our backs. That meant we would not be questioned in front of the client or even any of our other coworkers. It was a promise we all believed. It was what every choice we executed was based upon. It was our source of strength and unwavering confidence, but it was never tested.

Truth be told, that promise was more than just a source of strength, it was a silent partnership and a huge responsibility. We knew instinctively that our choices out on site were a direct reflection of our leader, and no one (not even the consummate people-pleaser of the group, “Mr. K”) took that responsibility lightly. So most of our choices were good ones. Or at the very least, very well researched, exhaustively educated guesses.

All went swimmingly for a time until one day when we noticed a disturbing trend on our site. We were acting as “Agent for the Owner” on a multi-billion dollar construction super-project. It was highly political, highly contentious, and always high stakes. One of our General Contractors (GC) had a reputation for killing people who were working at height. It hadn’t happened at our location, but we were always on the lookout for trends that had caused deaths on other sites.

One trend that came up alarmingly fast were the miles of scaffold that seemed to show up overnight. They filled every hallway, climbed to every ceiling, and cantilevered over every balcony.

When they appeared, we were already battle worn and weary from having spent nearly 18 months battling the GC about their less than compliant methods for using scissor lifts. Problem numero uno being that they had fabricated steps that were fastened to the rails of every lift to allow workers to climb to greater heights. When added to their policy that did not require those workers to wear fall protection while working in those lifts, we spent more time than should have been warranted trying to reign them in. They knew the practice was wrong, but time was money, and workers with steps on their rails got more work done.

That continued until one man fell out onto his head at a height of 22 ft. He lived (thankfully) and we were finally given the ok by the owner to crack down. The GC’s answer? Scaffold. Everywhere.

Click HERE for the conclusion to this story. I can guarantee this much: it’s not at all what you’re going to expect. Also feel free to check out some of my most recent posts. If you like what you read, please subscribe. And by all means, please share… 

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